Refunds

Last updated November 13, 2026.

How it works

You can get a full refund for any game you bought from Pyrewick, for any reason, if you ask within 14 days of the purchase date. It doesn't matter how long you've played or why you want it.

How to ask

The quickest way: press Request a refund, on the game's menu in Pyrelark or next to the game in your account on pyrelark.com. If you bought the game in the last 14 days and have played it for under 2 hours, it goes straight to Paddle with no one to wait on. If not (say you've played longer, or you've had several refunds lately), the button says so and a person handles it by email instead: you're still covered by the 14-day promise above.

Or email support@pyrewick.com from the email address you bought with, and include your order number from your receipt if you have it. You can also use the link in your receipt email from Paddle, which handles our payments.

Gifts

If you bought a game as a gift and nobody has added it to their library yet, you can refund it yourself for 14 days, in Gifts (Pyrelark Settings, or your account on pyrelark.com). The gift stops working straight away. Once it's been added, email support@pyrewick.com and we'll sort it out with you; a refunded gift is removed from the library it was added to. A game you were given can't be refunded to you, because you didn't pay for it: ask whoever sent it.

Subscriptions

For a subscription such as Emberborn Premium, you can get a full refund of any payment within 14 days of that payment, no questions asked. When it's refunded, the subscription's extras stop straight away. To stop future payments, cancel the subscription in Pyrelark (the game's page, Manage subscription) or through your Paddle receipt; cancelling keeps it on until the end of the period you've paid for.

Merch

Merch is made to order for you by Fourthwall, which sells and ships it, so it can't be returned just because you changed your mind or picked the wrong size. If an item arrives damaged or faulty, or isn't what you ordered, tell Fourthwall within 30 days of delivery using the contact page at shop.pyrewick.com/contact, with your order number and a photo, and they'll replace or refund it. If a package is lost, they'll replace it. In the EU, EEA and UK you may also be able to withdraw from an order within 14 days of receiving it. The details are in Fourthwall's returns policy. You can email support@pyrewick.com too and we'll help.

What happens next

For games and subscriptions, the refund goes back to the payment method you used, for the full amount you paid, including any tax. When the refund is made, the game is removed from your Pyrelark account.

Who processes refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. This covers games and subscriptions; merch refunds are handled by Fourthwall, as above. You can contact either us or Paddle about a game refund.

Your rights

This policy is in addition to any rights you have under the law where you live. Nothing here takes those away.